In accordance with the law, the Buyer has the right to inform the Vendor that they are cancelling their purchase, without penalty or explanation, within 14 working-days from the day following the day of delivery of the goods or the end of the service contract.
This right of refusal is not available to professional buyers.
Within this period, the Buyer must communicate their intention to cancel by e-mail at firstname.lastname@example.org and return, at their own expense and risk, the goods delivered to the administrative head office of RIVIERA BELLA SA.: Route de Genval 16d, 1380 Lasne, Belgium. We highly recommend to use a tracking number while shipping your goods.
The goods must be returned undamaged and in their original packaging, along with any accessories as well as the original bill/delivery slip. The goods returned must not have been unpacked, unwrapped, opened or used in any way whatsoever. Incomplete merchandise, spoiled, damaged or soiled by the customer will not be accepted.
Within 30 days following acceptance of the returned merchandise, the Vendor undertakes to refund any payment, excluding the cost of shipment.